Information

Complaints

This English version is provided for information only. The legally binding version is the Czech one.

1. Seller

Operator: Artem Yemelianov, Company ID (IČO): 29920086, registered address U Parčíku 225, Vidovice, 251 63 Kunice. Contact: info@moneyart.cz, +420 722 726 248.

2. Inspection on receipt

We recommend checking the parcel immediately on receipt. If the packaging is visibly damaged, make a damage report with the carrier and take photos.

3. Time limit and how to file a complaint

A consumer can claim defects within 24 months of receiving the goods. File the complaint by e-mail with a description of the defect, photos and the order number. The complaint will be handled without undue delay, within 30 days at the latest.

4. What the complaint does not cover

Minor differences in appearance resulting from handmade production (placement and angle of the bills).
Mechanical damage caused by improper handling or placement (humidity, direct sunlight).
Wear and tear from normal use.

5. LED backlighting

If the backlighting does not work, please first try a different USB adapter and cable and replace the battery in the remote. If the problem persists, contact us.

6. Contact and address for complaints

Send your complaint by e-mail to info@moneyart.cz (with the order number, a description of the defect and photos), or call +420 722 726 248. After agreement, send the goods to Artem Yemelianov, U Parčíku 225, Vidovice, 251 63 Kunice.